SHIPPING & RETURNS
SHIPPING POLICY
At G'LORE, we look forward to bringing our curated beauty products directly to your doorstep. This policy outlines our shipping procedures to ensure a seamless shopping experience.
1. Order Processing Time: All orders are verified, handled, and securely packed within 1 to 3 business days after payment confirmation. Please note that we do not process or ship orders on weekends or official holidays.
2. Global Shipping & Delivery: We proudly ship our premium skincare, makeup, and fragrances worldwide. Standard international delivery typically takes 5 to 25 business days on average. Delivery times may vary depending on destination, remote areas, or local postal services.
3. Tracking Your Order: As soon as your package is dispatched, you will receive a confirmation email containing your official tracking number and carrier information so you can monitor your shipment's journey.
4. Customs, Duties, and Deliveries: Customers are fully responsible for any local customs duties, import taxes, or fees that may apply upon arrival in the destination country. G'LORE is not liable for unexpected delays caused by customs clearances or carrier disruptions. Please ensure your shipping address is accurate and complete at checkout; any packages returned due to incorrect addresses will incur a reshipping fee.
RETURN & EXCHANGE POLICY
At G'LORE, your satisfaction and confidence are paramount. We want you to love your beauty ritual experience. If you change your mind or are unsatisfied with your purchase, please review our official return guidelines below.
1. Refund Method (Store Credit Only): To support our curated operations, all approved refunds are issued exclusively as store credit via a non-expiring digital gift card. We do not issue cash, bank, or original credit card refunds. This store credit can be used toward any future purchase on our official website.
2. Return Window & Eligibility: You may request a return within 7 days of delivery. To be eligible, items must be unopened, unused, in their original packaging, and in a perfectly resaleable condition. Original shipping fees and local customs taxes are strictly non-refundable. Once your returned item is received and inspected at our facility, your digital gift card will be processed and issued within 7 business days.
3. Damaged or Incorrect Items: If your order arrives defective, damaged, or incorrect, please contact our support team immediately at support@gloreofficial.com within 7 days of delivery with photographic proof. We will promptly address the issue to ensure your ritual is complete.